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Job Title: System Support and Integration Manager
WHAT YOU’LL BRING TO THE ROLE:
• Education: Technician or Bachelors/Masters in Life Science or Information technology (e.g., analytical / organic chemistry / pharmacy / pharmaceutical
• Knowledge in quality principles driving drug development such as GMP; understanding of general regulatory and quality expectations.
• 5+ years professional experience in relevant area.
• Good scientific background, communication skills including presentation and scientific/technical writing.
• Experience in upgrading existing IT tools into the mobile IT world (smart phones, tablets).
• Experienced in GMP environment, with familiarity of IT systems (e.g. eLN, GLIMS, SAP), and interfaces between different data tools.
• Comprehensive knowledge about project management, excellent organization and planning skills.
• Proven track record in successfully leading and working with interdisciplinary teams.
• Strong innovation mindset and problem solving skills
• Strong communication and presentation skills. Advanced coaching skills
• Ability to work in interdisciplinary global teams.
The SSIM is accountable to determine business needs for improvement process initiatives, assesses new technologies, designs digital approaches and methodology, analyzes organizational data to recommend solution to new and complex problems, adopts data driven approach in decision-making and building new business models.
The SSIM has operational end to end responsibility for assigned systems and leads and manages all project, local and global activities and participates in cross-functional teams.
YOUR KEY RESPONSIBILITIES:
Your responsibilities include, but are not limited to:
• Conduct gap assessment and define system design and configuration
• Create and manage system configuration static master data in key applications
• Becomes experts in the system configuration of key applications
• Own and drive change to key applications in close collaboration with LU and IT
• Understand the supported Business Processes and Interfaces of key applications.
• Identify, align & facilitate harmonization opportunities of global processes in TRD
• Drive Standardization and Normalization of Global/Organization/Site Static Master Data
• Liaises with System and Process Owners and actively contributes and participates in the System Governance and Change Advisory Board.
• Facilitates the collaboration between Dev IT and Line Functions and external partners for system/application improvement and enhancement projects
• Align changes and ensure adherence to standards
• Assess risk, conduct RCA and perform impact assessments for changes and problems
• Contribute to the LCM of key applications
• Improve End-user satisfaction.
• Establish and own URS and be responsible for informal and formal testing and validation UAT / OQ / PQ
• Training, Education, Support. Guide, train and educate users and Super Users in use and best practices in key applications
• Identify, align & facilitate global harmonization opportunities across TRD. Collaborate with Business Process Experts and understand, challenge, and incorporate Business Processes into key applications.
• Own and drive change to key applications in close collaboration with LU as Project Development Leads (Workstream Leads)
• Actively contribute to team goals
• Ensure compliance of processes with regulations as well as Novartis internal procedures and GxP requirements.
• Give guidance to team members. Provide coaching and technical training as subject matter expert or recognized technical expert. Act as mentor for junior and senior associates
• Support and foster spirit of an inspired, curious and agile learning organization, including best practice sharing across digitalization projects.
• Acts as role model for Novartis values and behaviors.
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