Waters BSc & MSc Job – Chemistry Field Service Engineer Post
Waters, the world’s leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Engineer to support the very successful growth of our businesses across. Check out all the details on our website Rasayanika.com
Job Title: Field service engineer
Location: Mumbai
System ID 16693
Eligbility Criteria:
Bachelors/Masters’s Degree in Chemistry or Biology, engineering or other science-related field is desired, will also consider applications with equivalent experience, training and education
Experience:
- 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preference for previous
- Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Ability to perform effective system-level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System-level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
As Field Service Engineer, you are an ambassador of Waters and will bring to
the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either territory and/or markets.Responsibilities
- Installation, performance maintenance, troubleshoot and support Waters’ product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers’ application demands
- Work with the Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Apply Online
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