Sr. Executive – NCQ Hub 4 Vacancy @ Novartis – Apply
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Job ID: 273042BR
Position Title: Sr. Executive – NCQ Hub 4
No.of posts: 01
Eligibility: Degree in Sciences / Pharmacy English fluent in speaking and writing. 2-3 years experience in the pharmaceutical industry in a relevant field such as quality assurance, quality control, registration, clinical development or production or a directly related area. Smart Freshers can also be considered.
Job Description:
The primary responsibility of the Executive / Sr. Executive Quality Assurance is to man-age the day-to-day processes related to the Complaint Management activities under NCQ Complaint India Hub responsibility, identifying and reporting high profile complaint events.
• Responsible for handling technical market complaints and processing in e-QMS (initial assessment)
• Responsible for initiating escalation, if needed, and following-up with country quality responsible
• Responsible for assigning complaint to respective manufacturing site/ESO
• SPoC for stakeholders, e.g. investigation sites, NPS, MedInfo-Call Center if in place
• Responsible for complaints QA closure in system
(e-QMS)• Responsible for preparing draft of feedback letter and sharing with CO QA to answer to the client
• Responsible for performing local reconciliations with stakeholders, e.g. NPS and MedInfo
• Responsible for management of complaint and sample disposition received from Indian customer, including send-out to investigation site.
• Additional responsibilities include and are not limited to training of employees, reporting of metrics and strategies that will continuously improve the processes and customer service/customer satisfaction levels and outline course of actions as a result.
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