Britannia Industries Chemistry QA Officer Job, Apply Online
Quality Assurance Officer
Full Time
Job Code: BI-21917
Khurda, Odisha, India
1 position
Required Experience: 2 – 9 Years
Position Title: Quality Officer
Function: Quality Assurance
Key Stakeholders:
Internal: Production Officer, Stores Officer, CP officers
External: Sales
Educational Qualification: Graduate in Food Technology/ MSc. Chemistry
Desired Competencies:
- Familiarity with the tools, concepts, and methodologies of quality management.
- Basic knowledge of applicable software to infer statistical data.
- Negotiation skills.
- Customer orientation.
Key Responsibilities:
Quality & Food Safety Execution
- Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity.
- Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.
- Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records.
- Regular verification of correct functioning of critical process equipment like weighing balances, metal detectors, sifters, dividers, moulders, ovens, slicers, and coders.
- Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.
- Ensure critical food safety processes are being complied with at any point in time during manufacturing. This includes metal detector, pest control, conveyor.
- Conduct training sessions for workers to create awareness of quality standards, GMP, food safety & hygiene.
- Regular audit of systems, processes & lab to verify compliance to quality & food safety standards.
- Take immediate & suitable action against issues related to process/system/norm non-adherence, equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome from affecting consumers & brand value.
Statutory Compliance
- Ensure wrappers are checked for the presence of correct addresses, MRP, veg logo, mandatory declarations & necessary documentation maintained.
- Ensure sufficient samples are checked for weight at every stage of production.
- Take immediate action in the process to correct the non-adherence before continuing.
- Verification of compliance to pack weights by random sampling on a regular basis.
- Ensure no lots detected with underweight packs are released without 100% checking & sorting.
- Ensure functioning of coder with legible printing on each & every pack across SKUs.
- Ensure systems are followed during changes in date, shift, supervisor’s name with necessary documentation.
- Verification of compliance to coding by random sampling on a regular basis.
- Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification.
Consumer Complaints
- Share each & every complaint as & when they are received with CP management & concerned supervisors, operators & shop floor workers.
- Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors, operators & workers.
- Assist in designing corrective & preventive measures along with the team & implement the same with immediate effect.
- Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.
- Analyze all complaints registered in terms of category, SKU, extent, trend, etc., & share with CP management on a regular basis to demonstrate the status of improvement & drawing up further action plans.
Benchmarking
- Visit retail outlets & distribution points weekly once for understanding customer & consumer quality concerns.
- Evaluate competition products in terms of grammage, packaging, product quality features, etc.
- Identify improvement opportunities & share action plans with operation & quality for improvements.
- Measure effectiveness of improvement through market evaluation & customer feedback.
Process Improvement Initiatives
- Identify and prioritize improvement opportunities in areas like system, process, cost, time in consultation with operations & quality & apply a project-based approach towards improvement.
- Periodically review improvement in the overall quality of processes and systems at the factory.
Management Information System
- Send periodic summary reports on factory quality performance to the quality manager.
- Communicate critical quality & food safety concerns to the quality manager & all other concerned as soon as they are observed.
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