Chemistry Jobs at Waters Corporation – Apply For Technical Support Specialist Role
Technical Support Specialist II
System ID: 21231
Job Family: CM – Commercial Support
Job Locations: IN-KA-Bangalore
Job Location: Country (Full Name) India
Overview
Waters, the world’s leading specialty measurement company, is seeking a Technical/Application Support specialist. We value inclusion and diversity, and our innovative solutions enable customer success in the life science, materials, and food sciences. Our diverse workforce continuously improves our products, creating the Waters difference.
Customer success drives our consumable business, supporting customers in method development and troubleshooting across various fields, including pharmaceuticals, food, chemicals, and health sciences.
As an ambassador of Waters, you’ll understand customer needs and convert them into solutions, aiming for “customer success.” This role offers flexibility, allowing you to work closely with our diverse customers in the pharmaceutical, biopharma, food, and chemical industries.
Responsibilities
- Diagnose and provide technical inputs to customer complaints.
- Suggest appropriate consumable solutions and support upselling efforts.
- Provide timely and accurate customer feedback.
- Support the rollout of new applications.
- Offer procedural documentation support.
- Log customer queries in COMPASS, CRM, and e-returns, following global processes for customer complaints.
- Respond to call-outs promptly.
- Complete documentation for warranty replacements.
- Raise warranty requests and ensure timely delivery of products to customers.
- Ensure credit is received for warranty replacements.
- Explore opportunities to add value and enhance the customer experience.
Qualifications
Education: Master’s degree in Organic Chemistry, Analytical Chemistry, or a related field.
Work Experience: 2-5 years of experience in technical support, customer service, or a related role within the chemistry or analytical solutions industry.
Technical Skills: Proficiency in using analytical instruments and software.
Problem-Solving: Strong analytical and troubleshooting skills.
Communication: Excellent verbal and written communication skills.
Customer Focus: Ability to understand and address customer needs effectively.
Teamwork: Demonstrated ability to work collaboratively in a team-oriented environment.
If you are interested in this position, please apply here.
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