Chemistry Jobs at Bruker | Chemistry Graduates Apply Now
Are you looking for Chemistry Jobs in a global high-tech scientific organization? Bruker Careers offers an exciting opportunity for experienced professionals to join as a Senior Remote Support Engineer (Electron Microscopes). This role is ideal for candidates with strong technical expertise seeking advanced Bruker Jobs in scientific instrumentation, customer support, and materials analysis across global markets.
About Bruker
Bruker is a globally recognized leader in scientific instrumentation and analytical solutions. Through continuous innovation and customer collaboration, Bruker supports cutting-edge research across life sciences, materials science, chemistry, and nanotechnology. With a strong commitment to quality and discovery, Bruker Careers offers long-term growth, global exposure, and impactful work opportunities for professionals seeking advanced Chemistry Jobs and high-value Bruker Jobs worldwide.
Job Overview
The Senior Remote Support Engineer (Electron Microscopes) is a key technical role within the support organization of Bruker Analytical X-Ray Solutions (AXS) Division. AXS product portfolio includes a unique range of analytical tools for materials characterization in electron microscopes, a variety of benchtop X-ray fluorescence micro analyzers, and total reflection X-ray fluorescence, as well as handheld/mobile/portable X-ray fluorescence spectrometers. As a Senior Remote Support Engineer, you are mainly responsible for providing
Responsibilities
– Maintain communication with the first-level support, partners, and customers. All responses should be professional, complete, well-formatted, and consistent with prior communications.
– Provide technical solutions (via phone, e-mail, remote login, video conferences, chat, etc) to the first-level global support team (field service and remote engineers) by finding genuine solutions for complex service problems.
– Work together with the cross-functional team to define a plan of action to solve 2nd-level service cases.
– Take ownership of the service cases even when the expert is not available.
– Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues. Oversee and handle escalated cases. Promptly and appropriately escalate unresolved issues to the relevant team and to the second-level support manager. Take ownership of these escalations and ensure they are effectively resolved by driving the process until a technical solution is identified.
– Support the second-level manager in organizing global support for technical escalations and managing projects to improve service excellence.
– Product line ownership, including but not limited to definition of service parts, participation in the product life cycle, and collaboration with the development team in product improvement and new product introductions.
– Create, develop, and continuously improve the customer support & applications knowledge database.
– Provide service trainings to first-level field and remote engineers, maintain, and develop training material.
– Back-up for field service and remote engineers, and provide on-site customer support if required. Provide first-line system-level technical support, including but not limited to diagnostics, solution plans, training, and customer-facing communication.
– Good sense of end-user satisfaction.
– Perform other tasks as assigned by the manager.
– This position requires remote support to APAC, Americas, and EMEA.
– The job requires working in shifts.
Qualifications
– Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering, or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience.
– A solid technical or scientific background gained in industry or academia.
– Multiple years of relevant work experience in providing technical Support, or a related field, preferably in a high-tech scientific or laboratory environment.
– Experience with SEM/TEM or XRF is preferred.
– Very good technical understanding of complex technical systems. Ability to efficiently troubleshoot and find solutions for complex state-of-the-art instruments.
– Experience in handling standard tools such as oscilloscope, multimeter, etc.
– Solid computer skills, including familiarity with data system hardware and industry-standard operating systems.
– Excel at continual learning in a rapidly advancing technological area.
– Customer service-oriented, good communication skills used to support various technical issues and desktop operation queries.
– Ability to communicate effectively in a professional manner with both internal and external customers.
– Demonstrates commercial awareness.
– Tenacity and self-motivation inspired by success, enthusiasm, drive, and initiative directed towards achieving positive outcomes.
– The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base, and with key individuals within the industry.
– Should have worked on various remote support tools, e.g., Teams, TeamViewer, etc.
– SAP and Salesforce knowledge is an advantage.
– Professional, self-confident appearance with an outgoing personality to build relationships through inspiring trust and confidence.
– Language skills in addition to English are welcome.
– Must be willing and able to travel nationally and internationally.
