Fresher Jobs at Bruker | Chemistry Graduates Apply Now
Are you looking for Fresher Jobs or Associate Jobs in analytical instrumentation with a global science-driven company? Bruker Careers offers an exciting opportunity for fresh graduates and early professionals to begin their journey as an Associate Remote Support Engineer (Analytical Instruments) in Bengaluru. This role allows you to work with advanced scientific instruments while supporting customers worldwide and growing within a leading analytical instrumentation organization.
Associate Remote Support Engineer (Analytical Instruments)
Job Locations: IN-Bengaluru
Posted Date: 3 days ago(12/12/2025 2:30 PM)
Req. # 2025-18583
Position Type Employee
About Bruker
Bruker is a globally recognized leader in analytical instrumentation, supporting scientific innovation across life sciences, pharmaceuticals, industrial applications, and advanced research. With operations in over 90 locations worldwide and a strong commitment to technology excellence, Bruker Careers provides long-term growth, global exposure, and meaningful work for professionals and freshers alike. Bruker Jobs are ideal for candidates seeking impactful Associate Jobs and Fresher Jobs in science and technology.
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels.
In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics, and proteomics research and clinical microbiology.
Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Being one of the world’s leading analytical instrumentation companies, Bruker is strongly committed to fully meeting its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today’s analytical questions.
Bruker India is looking for an experienced Associate Remote Support Engineer (Analytical Instruments) to be based in Bengaluru, India.
Responsibilities
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Work remotely with customers to diagnose all Bruker Maldi Biotyper products and accessories, including but not limited to.
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Diagnose, test & optimize instrument and/or accessory performance to meet specifications.
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Create and maintain a record of activity in the support database.
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Provide a great customer experience through the entire support process.
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Ask customers targeted questions to quickly understand the root cause of their instrument issues.
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Effectively communicate with end-users via phone, email, chat, etc., to identify and resolve issues within a short time.
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If first-level customer support is unsuccessful, tickets will be pushed to the second-level remote support team.
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Job demands occasional onsite support and short-notice travel.
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International travel to Europe and the US for training purposes.
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Leverage internal technical expertise and tools to provide effective solutions.
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Build a knowledge base and contribute FAQs to enable global service.
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Accurately document and update tickets in the CRM system.
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Maintain communication with customers on all open tickets.
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Properly escalate unresolved issues with required data to the next level or the R&D team.
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Ability to create and update operational procedures and decision trees.
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Perform other tasks as assigned by the manager.
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Rotational shifts, including nights (Monday through Sunday).
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Excellent customer relationship skills are a plus.
Knowledge, Skills, and Abilities
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Customer-focused and passionate about science and technology.
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Excellent analytical capabilities and theoretical understanding of physics, electronics, or related fields.
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Customer service-oriented experience with technology-based instruments.
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Working knowledge of electronics, mechanics, control systems, computers and networking.
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Clear and professional communication skills in English.
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Knowledge of Salesforce (CRM) and SAP preferred.
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Experience with remote support tools such as TeamViewer, Webex, and AnyDesk.
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Strong team player with flexible working attitude.
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Additional language skills are welcome.
Education – Qualifications
BE/B.Tech in Electronics, Electrical, Instrumentation, MSc in Physics, Chemistry, or Material Science.
Experience
- Fresh or recent graduates or candidates with less than 1 year of experience with a basic understanding of electronic systems and a strong interest in field service or hotline support are encouraged to apply.
- Technical expertise in electronics and mechanics.
- Confident in handling PC operating systems and networks.
