Medical Information and Customer Support – at Dr. Reddy’s. Apply Now!
Are you passionate about delivering scientific clarity and supporting patients? Dr. Reddy’s Laboratories is hiring a Team Member in Medical Information & Customer Support based in Hyderabad. In this role, you’ll handle quality complaints, address product-related queries, and ensure pharmacovigilance compliance while working with cross-functional teams. Join a purpose-driven team shaping global healthcare through innovation and empathy.
Company Description
Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.
We started in 1984 with a modest investment, 20 employees, and a bold vision. Today, we have research and development centers, manufacturing facilities, or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability, and innovation based on the bedrock of deep science, progressive people practices, and robust corporate governance.
Job Details
Location: Hyderabad, Hyderabad, India
Employment Type: Full-time
Job Family: Medical Affairs & Pharmacovigilance
Sub Job Family: Medical Affairs & Information
Years of Experience: 3 – 6
Business Unit: GG INDIA
Job Description
We are looking for Team Member-Medical information & Customer Support for ensuring efficient processing of quality complaints and adverse events. You will collaborate with various internal stakeholders to address customer concerns and ensure compliance with standard operating procedures and regulatory guidelines.
Roles & Responsibilities
Customer Services Cell (CSC):
- Ensuring Efficient Quality Complaint and Adverse Event Processing
- Collection of Complaint samples, original bill copy from customers
- Monthly Reconciliation of Adverse Events with the Pharmacovigilance Team
Medical Information (Info-Jini) services:
- Addressing scientific Powerpoint presentation requests
- Responding to Scientific Query Requests
- Managing clinical queries related to GGI portfolio products
Toll-Free Services:
- Effectively handling calls from various external stakeholders
- Assist in handling customer queries, complaints, and adverse event reporting
Qualifications
Educational Qualification: M. Pharm, Pharm D. or Phd will be value addition.
Minimum Work Experience: 3-4 years in customer service-oriented roles
Managerial Experience: Training customer services/call centers will be an added advantage.
Skills & Attributes
Technical Skills: Proven experience in customer support or client service representation, sound scientific knowledge.
Behavioral Skills: Strong written and verbal communication skills, excellent interpersonal & communication skills.
Additional Skills: Ability to interact with challenging stakeholders, strong multitasking skills, effective time management.
Keywords: Pharmacovigilance jobs, customer support pharma, Hyderabad pharma jobs, M.Pharm jobs India, Pharm D careers
