BSc Chemistry Jobs at AkzoNobel | Apply Now for Technical Services Representative Role
Are you looking for exciting opportunities in BSc Chemistry jobs, chemical engineering jobs, or long-term growth through AkzoNobel careers? The Technical Services Representative role at AkzoNobel offers a dynamic blend of technical expertise, customer support, and hands-on experience in the global paints and coatings industry. This position is ideal for professionals eager to work with innovative products, solve real-world challenges, and build a rewarding future with one of the world’s most trusted and sustainable coatings companies.
About AkzoNobel
AkzoNobel is a global leader in paints and coatings, known for its world-class brands such as Dulux, Sikkens, Interpon, and International. With a heritage dating back to 1792, the company operates in more than 150 countries and continues to pioneer sustainable and innovative surface-coating solutions. AkzoNobel offers excellent growth opportunities through AkzoNobel careers, making it a strong platform for professionals seeking Chemical Engineering jobs, Chemistry careers, and BSc Chemistry jobs in the paints and coatings industry. With a commitment to innovation and a diverse, inclusive workplace, AkzoNobel empowers employees to build meaningful and impactful careers.
Job Details
- Job Post: Technical Services Representative
- Location: Bangalore, IN
- Requisition ID: 50178
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation to acquire new business and retain existing customers.
Key Accountabilities
- Provide total technical support to customers.
- Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis as needed. Communicates with the RS Lab and/or Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Gather customer needs and requirements in cooperation with the Sales & Marketing organization to help build the customer strategy plans.
- Actively participate in key phases of the sales process with prospects.
- Proactively prevent and resolve technical issues for existing customers.
- Attend the testing process and the implementation of new products and technologies.
- Develop and maintain relationships with customer technical staff to retain and expand the business.
- Use reporting tools as a CRM, and update the key customers’ databases with valid, accurate, and complete information (visit reports, action reports, cases, regulatory requests, etc.).
- Deliver periodical progress reports, proactively submit information regarding trends within the marke,t and provide recommendations regarding the improvements in the approach to the market.
- Monitor competitive activities at customers’ facilities.
- Promote a positive company reputation and develop long-term customer relationships. Hold and defend the values of the company.
Experience
- Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 3-5 years of work experience in technical services and support
- Minimum Bachelor’s Degree in chemical engineering, chemistry, or related field. A master’s in a related field and/or business administration will be a strong preference.
- Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve
