Chemical Engineering Job at Waters Corporation | Apply for Field Service Engineer Role
Are you looking for a Chemical Engineering Job or BSc Chemistry jobs in the scientific industry? The Field Service Engineer role at Waters Corporation offers an excellent opportunity to build a strong Waters career. This position is ideal for candidates interested in scientific instrumentation, troubleshooting, and customer-facing engineering roles. If you have experience in analytical instruments like LC, HPLC/UPLC, this Field Service Engineer job provides hands-on exposure and long-term growth in the engineering and life sciences sectors.
About Waters Corporation
Waters Corporation is a global leader in life sciences and diagnostics, known for its innovative analytical technologies and scientific solutions. With a strong presence worldwide, the company offers excellent growth opportunities through Waters’ career paths in engineering, research, and instrumentation. It is a preferred destination for professionals seeking BSc Chemistry jobs and Chemical Engineering Job roles. Waters focuses on innovation, customer success, and scientific excellence, making it ideal for those pursuing a Field Service Engineer career in advanced technology and life sciences industries.
Job Description
As a Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The
candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans, and can take that knowledge and convert it into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.Responsibilities
- Installation, performance maintenance, troubleshooting, and support of Waters’ product suite (LC, HPLC/UPLC, Informatics)
- Establish and maintain effective relationships with external and internal customers, ensuring their success
- Manage customer expectations by communicating work performed and providing a follow-up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system-level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers’ application demands
- Work with the Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Education: Bachelor’s/Master’s Degree in Chemistry or Biology, engineering, or another science-related field is desired; we will also consider applications with equivalent experience, training, and education
Experience:
- 2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preference for previous Waters product suite (LC, HPLC/UPLC, Informatics)
- Ability to perform effective system-level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS)
Skills:
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System-level approach to problem-solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
