MSc Chemistry Jobs at Bruker | Chemistry Graduates Apply Now
Are you looking for MSc Chemistry Jobs with a global scientific instrumentation leader? Bruker Careers offers an exciting opportunity to work at the forefront of analytical science and innovation. Bruker India is hiring an experienced Remote Support Engineer in Bengaluru, India, providing professionals a chance to grow their career while supporting cutting-edge analytical instruments used worldwide.
About Bruker
Bruker is a global leader in analytical instrumentation, enabling scientists to make breakthrough discoveries that improve human life. With more than 11,000 employees across 90+ locations worldwide, Bruker Careers offers excellent opportunities in life sciences, pharma, microscopy, proteomics, and clinical research. Bruker Jobs, including exciting MSc Chemistry Jobs, are recognized for innovation, advanced technology development, and strong customer collaboration, making Bruker an ideal destination for professionals seeking long-term career growth in science and technology.
Responsibilities
- Work remotely with customers to diagnose all Bruker Maldi Biotyper products and accessories, including but not limited to.
- Diagnose, test, & Optimize instrument and/or accessory performance to meet specifications.
- Create and maintain a record of activity in the support database.
- Provide a great customer experience through the entire support process.
- Ask customers targeted questions to quickly understand the root cause of their instrument issues.
- Effectively communicate with end-users to understand technical issues or concerns via various channels (phone, email, Chat, etc.) to identify and resolve them within a short time.
- If the first-level customer support is unsuccessful, using ticket management and transferring the call will be pushed to the second-level remote support team.
- Job demands for occasional onsite support, engineers may travel and support customers on short notice.
- The job demands international travel to Europe and the US for training purposes.
- Experience in dealing with analytical instruments like mass spectrometry is an advantage.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
- Build a knowledge base to reduce reliance over time on other internal resources.
- Contribute to the internal technical knowledge base and publish Frequently Asked Questions to enable global service.
- Accurately document and update tickets in the CRM System. Ability to maintain a personal queue of open requests.
- Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well-formatted, and consistent with prior communications and Corporate Identity.
- Future outbound activities as follow-up possible (updates, surveys).
- Properly escalate unresolved issues to the appropriate technical support teams.
- Provide necessary information/observations/logs – all the required data to next level support or R&D team to diagnose a reported/escalated problem.
- Ability to describe incidents and requests as part of ticket management.
- Ability to create and update operational procedures and proposals for decision trees. (issues resolution, requests, and administration procedures)
- Perform other tasks as assigned by the manager.
- The job demands to work in rotational shifts include Nights (Monday through Sunday).
- Excellent customer relation skills and the ability to make timely and effective decisions are a plus.
Additional Responsibilities: Other duties as assigned
Knowledge, Skills, And Abilities
- Customer-focused, passionate about science and technology, and eager to enable customers with Bruker technology.
- Demonstrate Excellent analytical capabilities and theoretical understanding of physics, electronics, and/or related fields.
- Customer service-oriented working experience in technology-based instruments to support various technical issues.
- Working knowledge of electronics, mechanics, control systems, computers, and networking.
- Demonstrated ability to provide clear, logical, and effective communication in English.
- Ability to communicate effectively in a professional and friendly manner with both internal and external customers.
- Experience in the use of Salesforce (CRM) and SAP is a plus.
- Should have worked on remote support tools, e.g., TeamViewer, Webex, any desk.
- The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base, and with key individuals within the industry.
- A flexible attitude to working hours, which are sometimes influenced by factors such as the need to complete the job or the availability of the client.
- Language skills in addition to English are welcome.
Education Qualifications
- BE/BTech in Electronics/ Electrical/ Instrumentation, MSc -Physics, Chemistry, and Material Science.
Experience
- Minimum 3 years’ field service experience or hotline activity within electronic systems.
- Technical expertise in electronics and mechanics.
- Confident in handling all standard PC operating systems and networks.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
