Syngene Careers: Application Support Engineer | Chemical Engineering Graduates Apply Now
Are you looking for an application support engineer role that combines technology, manufacturing systems, and global exposure? This exciting opportunity at Syngene Careers in Bangalore is ideal for fresh graduates and professionals exploring chemical engineer jobs or IT-focused engineering roles. As an entry-level Application Support Engineer, you will support critical MES platforms like Emerson Syncade and DeltaV while working with global pharmaceutical manufacturing sites.
About Syngene
Syngene is a leading contract research and manufacturing services organization, established in 1993, providing drug discovery, development, and manufacturing solutions to global clients. With dedicated R&D centers for companies like Bristol Myers Squibb, Baxter, and Amgen, Syngene combines cutting-edge infrastructure, regulatory-compliant processes, and over 1000 scientists to deliver innovation. Through Syngene Careers, the company offers opportunities for application support engineers and professionals seeking chemical engineer jobs, providing hands-on experience in global pharmaceutical operations, technology platforms like Emerson Syncade and DeltaV, and growth in a collaborative, research-driven environment.
- Job Title: Application Support Engineer
- Location: Bangalore, KA, IN, 560099
Position Overview
Reporting to the Application Support Lead Engineer, the successful candidate will be responsible for providing technical support to end users, with a focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for various BMS manufacturing sites globally. The Application Support Engineer will identify and resolve technical issues, including developing and maintaining relationships with key stakeholders.
Note: This is a 24/7 technical support position, and we are looking for people who are comfortable working in rotational shifts.
Key Responsibilities
- Triage and provide technical support to our users’ requests, with a focus on supporting Emerson Syncade and DeltaV.
- Work closely with our users to identify and resolve technical issues promptly and efficiently.
- Work independently and with internal teams to identify and resolve complex technical issues.
- Document and record issues and escalations in ServiceNow to build and maintain a knowledge base on the technical aspects of the platforms.
- Follow the escalation processes and interface with the appropriate tier teams as needed.
- Proactively provide status updates.
- Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software, and DeltaV, ensuring that you are up to date with the latest features and functionality.
- Work closely with team leads and the global manager to maintain standard processes for the application support team, ensuring they are up-to-date and compliant with relevant regulations and standards.
- Provide technical guidance and support to the new application support team engineers, ensuring that team members have the necessary skills and knowledge to perform their roles effectively.
- Participate in training and development activities to enhance your skills and knowledge.
- Collect feedback and Voice-Of-Customer (VoC) and share with internal teams.
Preferred Experience
- BA/BS degree in Computer Science, Information Technology, Chemical Engineering, or a related field. Associates or a technical degree will be considered.
- Pharmaceutical industry experience preferred.
- Experience in providing technical support.
- Strong analytical, problem-solving, and technical skills, preferably with a focus on Emerson Syncade and DeltaV, with the ability to identify, resolve, and log technical issues.
- Excellent communication in English and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to prioritize tasks.
- Willingness to learn and develop new skills.
- Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.
- Be experienced in working with manufacturing platforms (i.e., Oracle or similar), looking for opportunities where the systems could improve business effectiveness and customer service.
- Strong problem solver and facilitator, especially in highly ambiguous situations.
Key Skills Desired
- Ability to navigate ambiguity and solve problems in a fast-paced environment.
- Strong technology acumen and understanding of the intersection of business & IT related challenges.
- Ability to make complexities more easily understood through speech and written narrative, and possess excellent professional written and verbal communication as well as interpersonal skills.
- Strong developer of effective partnerships and relationships with all levels and geographies.
- Commitment and passion for achieving desired outcomes such as customer satisfaction (i.e., value, quality, speed).
- Be well organized, able to manage multiple tasks, and prioritize effectively.
- Possess patience, maturity, and remain calm under pressure.
- Display a sense of urgency in the completion of key responsibilities.
- Possess attention to detail.
