Cognizant is a leading global provider of information technology, consulting, and business process services. With a strong focus on pharmaceutical and life sciences, Cognizant is committed to helping companies in these industries navigate digital transformation and drive innovation. We have an exciting opportunity for a Process Executive – Voice to join our team in Hyderabad, Telangana, India.
Job ID: 00055452394
Role: Team Lead – CDM/PV
- Graduate/Post Graduate/Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse
Minimal Customer interaction under guidance.
Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database. While performing this activity, the associate is responsible for meeting turnaround times and accuracy.
- Limited to study conduct activities.
- Data review and Query management is done with assistance.
- Limited email conversations with Client.
- Every activity requires Peer QC by supervisor or allocated seniors.
- NO INVOLVEMENT in Set Up and Migration activities.
- Limited involvement of data pad locking activities during timelines of DataBase locks.
Project / Process:
- Handles First level processing of assigned transactions. Complex problems (procedures/processes) are referred to Supervisor/Line Manager.
- Adhere to quality requirements, achieve targets/volumes in given TAT (Turnaround time).
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
Understand various document templates and standards (Such as SOP’s) to interpret the documents & related terminologies.
Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance.
Must Have Skills:
- Accounts Receivables
Good To Have Skills:
- Call Center
Employee Status: Full Time Employee
Shift: Day Job
Apply for this position at this link.
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