Sartorius Chemistry Job Opening – Service Engineer – Apply Online
Sartorius hiring chemistry candidates. Field Service Engineer vacancy. Chemistry Field Service Engineer vacancy, Candidates with a technical degree in field service may apply for this job opening, Chemistry job opening 2022, Intrested and eligible candidates may check out all the details on the same below:
Job Title: Field Service Engineer (On Site)
- Technical degree in chemistry, biology, physical measurements or similar
- Minimum 2-3 years of proven field service experience
- Basic knowledge on GMP and other pharma regulations or the willingness to increase the knowledge
- Spare part identification and lead generation.
- Ability to troubleshoot, test, repair and service technical equipment
What you will accomplish together with us:
- For assigned product, as local key technical support personal, fully understands the scope and well know how to do the routine service job (installation, repair, preventative maintenance and qualification)
- Share product’s service knowledge, info, and experience to whole service team
- Address and resolve all aftersales service issue and inquiry related to current products
- Demonstrate thorough understanding of the products supported (installation, repair, preventative maintenance and Qualification)
- Train service engineer, sales and marketing staff, and customers about the features, advantages, and benefits of the products and the applications.
- Communicate effectively with customer
- Promptly respond to customer complaint
- Analyze and solve product and customer application problems.
- Follow up with the “Quality Complaint Procedure”
- Trace the product quality issue, prepare relevant report and feedback to relevant quality department
- Collect competitive information and products, conduct thorough testing to figure out products advantages and provide sales with the information.
- Communicate to product development engineers and management with the competitive info
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