Indegene B Pharma Job Vacancy - Associate Medical Engagement Lead

Indegene B Pharma Job Vacancy – Associate Medical Engagement Lead

Indegene Associate medical engagement lead in Bangalore, B Pharma job opening 2021. Pharma job opening 2021. Associate medical engagement lead job opening 2021. Pharmacy job 2021. Pharma job opening 2021. Indegene Pharma job opening 2021. Check out all the details on the same below:

Job Title: Associate medical engagement lead

Work Location: Bangalore

Eligibility:

  • Graduate with a Science Background (B. Sc/ B. Pharma/ Diploma in Life Science
  • Minimum 3-4 years experience as a customer care executive
  • Good communication skills and well versed with the healthcare vocabulary
  • The team leader’s role is to lead and direct the Tele-caller team to obtain excellent records in call quality and lead generation. Monitoring call time, call quality and call targets. Create a good relationship with team members and motivate them to put in their best to work in order to achieve maximum results. Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
  • 5+ years of work experience
  • Good communication and convincing skills
  • Empathy and willingness to listen and relate
  • Interact with customers/physicians/patients through inbound and outbound calls.
  • Computer Skills –Knowledge of MS-Office
  • Ability to work in a process-driven/ structured environment.

Manage the Contact Centre Operations for the Assigned Project.

  • Analyze challenges/limitations in patient support and provide logical, unbiased and rational recommendations for modifying quality standards or introducing newer ones
  • Follow the best practices while executing projects with regard to processes, communication (internal and external), and documentation.
  • Assign work and manage the performance of patient tele counselors (PTCs
  • Work with internal stakeholders for project execution and actively participate in team meetings and client meetings from the contact center perspective.
  • Attend review meetings with the leads and project management team to track assigned team KPIs. Provide inputs to improvise the program.
  • Review internal reports and other data analyses.
  • Conduct quality checks to ensure the accuracy and consistency of data included in reports.
  • Ensure that patient details are uploaded in the CRM tool along with predefined data points of patients as per brand requirement guidelines and there is coordination between the associates and the field counselors.
  • Ensure that patient enrolments are done based on eligibility criteria.
  • Ensure that adverse events (AEs) are reported in the standard format within the given time period.
  • Maintain missed call management and call response TAT tracker.
  • Maintain and validate data hygiene
  • Learn the basics of program management.
  • Learn the basic skills to manage teams.
  • Participate in and contribute to various continuous improvement initiatives or company-driven initiatives.
  • Co-work with patient telecare counselors for on-the-job training

Team Management.

Apply Online

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