Merck Technical Services Specialist Job Opening - Apply Now

Merck Technical Services Specialist Job Opening – Apply Now

Merck Chemistry Job Opening Chemistry Job. Merck invites candidates with a chemistry degree for the post of an Analyst in Chemical science filed. Interested and Eligible candidates may apply for this job post. Check out all the Relevant details on Rasayanika.com

Job Title: Technical Services Specialist

BASIC QUALIFICATIONS
Education:
MSc Chemistry or Organic Chemistry (Chemical Engineer, General Chemistry, Pharmaceutical chemist, Biochemistry)

Experience:
4-6 years in R&D/ Technical services of life science or chemical industry.
Previous work experience should be from a fast-paced, changing and growing organization either as

  • LAB QC/QA or
  • Life Science Specialist or
  • R&D LAB Technician or
  • Technical support, Sales in Life science area

Previous positions/jobs

  • Chemistry specialist from R&D area, Chemical Synthesis
  • Analytical QC and RD Lab.
  • Experienced professionals in Food production, Pharmaceutical Production; testing labs, Life science specialist from R&D area, academy experience
  •  Method development experience
  • Product specialist, technical support, Quality control supervisor in Life Science area

Technical Skills / Competencies:

  • Technical skills
  • Solve queries on time with content in your response that allows us to resolve the claims of our clients. Ability to present solutions in friendly-user language
  • Agility, good communication, teamwork, innovative, listening, responsibility and engagement
  • Ability to transfer knowledge, knowledgeable, leadership, empowerment, result-oriented, Team, working spirit
  • Highly Analytical mind. Proactive
  • Manage time efficiently
  • Analytical & problem-solving ability.
  • Customer centric orientation
  • Knowledge of ISO preferred.
  • Behavioural Competencies:
  • Excellent verbal and written communication skills. Understand the basics and needs of good communication in the process.
  • Advanced in Interpersonal skills, Problem-solving, Planning & execution.
  • Proficient in Customer orientation, Business acumen and Leading change.

ADDITIONAL LOCAL NEEDS
Should be flexible to work in European Time Zone

SCOPE OF RESPONSIBILITY:
To answer the technical queries pertaining to Chemistry portfolio which is assigned to Western Europe Technical service queue

PURPOSE OF THE POSITION
The Specialist manages on a daily basis product and application inquiries to support sales directly or indirectly and ensures these are treated with the level of reactivity according to the needs.

ESSENTIAL JOB FUNCTIONS

  • Provide scientific responses to the more complex advanced analytical questions and solutions to customers’ research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.
  • To maintain the image of company as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.
  • Enhance our product information databases by documenting technical information from customer interactions.
  • Recommend products based on customer needs and research interests.
    Compliant Management- Act as a customer advocate and ensure that customer complaints are understood, recorded in the quality system and ensure a good advancement of the complaint process and a high quality analysis and customer response
  • Document errors and information the responsible department for changes in company electronic and printed publications.
  • Document all customer interactions and requests for new products.
  • Contribute to company/department operations and process improvement efforts.
    Recommend and participate in process improvement studies.
  • Actively participate on intra- and inter-departmental teams as assigned.
  • Miscellaneous duties and tasks as assigned.
  • Exemplary attendance and adherence to schedule.

Apply Online

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