Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Agilent’s expertise and trusted collaboration give them the highest confidence in our solutions.
Job Title: Field Service Engineer
Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.
•Determines and develops approaches to assignments
•Leads field services and support projects requiring coordination with other functions, customers
•Solves a broad range of hardware and/ or software problems of varying scope and complexity
- Bachelors or Master Degree or University Degree in
- Chemistry /M Pharma /Msc Instrumentation/Analytical Chemistry or equivalent
- Minimum of 4+ years relevant experience, with typically 4 to 6 years On core models of; LC, GC, GCMS,LC SQ )