Associate Jobs at Fortrea| Chemistry Candidates Apply Now
Are you looking for Associate Jobs with a global healthcare organization that offers remote work and long-term growth? Fortrea Careers brings an excellent opportunity for French-speaking professionals to join as a Medical Contact Center Associate II. This full-time remote role across Pune, Mumbai, and Bangalore allows you to contribute to global drug safety while building a strong career with Fortrea Jobs.
About Fortrea
Fortrea is a leading global contract research organization (CRO) focused on clinical development and patient access solutions. With a strong commitment to innovation, quality, and compliance, Fortrea Careers offers professionals the chance to work on impactful healthcare projects worldwide. Fortrea Jobs empowers employees through flexible work environments, continuous learning, and meaningful contributions to global drug safety and patient well-being.
- Job Title: Medical Contact Center Associate II
- Remote Type: Remote
- Locations: Pune, Mumbai, Bangalore
- Time Type: Full-time
- Time Left to Apply: January 20, 2026
- Job Requisition ID: 256042
Summary of Responsibilities:
- Respond to medical information queries, product quality complaints, and general queries received via telephone, email, fax, etc. (Language of communication: French)
- 24×7 rotational shifts
- Receive information, record, and report Adverse Drug Reaction within timelines according to regulations and internal WI/SOPs.
- Execute drug safety data management processes – including call intake, call dialogue documentation, peer review, and case follow-up.
- Perform and support various activities as assigned – tracking information and metrics, ongoing QC of process steps, training, and data reconciliation.
- Create and revise training materials based on procedural, system, and regulation updates.
- Conduct training and check the effectiveness of the training as required.
- Assume responsibility for data quality processed.
- Any other duties as assigned by management.
Qualifications (Minimum Required):
- French-speaking and writing proficiency.
- Bachelor’s or Master’s in Pharmacy, Life Science, Medical Science, or related area + 2 to 3 years of safety experience.
- BS/BA + 2 to 3 years of safety experience.
- MA/MS/PharmD + 1 to 2 years of safety experience.
- Associate degree + 4-5 years relevant experience (or 2+ years safety experience).
- Non-degree + 5-6 years relevant experience (or 2+ years safety experience).
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
- Fluent in English, both written and verbal.
Experience (Minimum Required): Experience in call center operations is preferred.
Preferred Qualifications Include:
- A degree is preferred in disciplines such as Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
- Good written and verbal communication skills.
- Ability to manage inbound and outbound calls.
- Ability to analyze and synthesize medical information.
- Understanding of regulatory requirements, Pharmacovigilance practices, and ICH GCP guidelines.
- Proficiency with Microsoft Office applications and attention to detail.
- Functions well as a team player.
- Ability to work independently with moderate supervision.
